Shipping and Returns
SHIPPING AND DELIVERY:
Our default method for standard shipping on domestic orders is UPS Ground, and shipping fees are based on their actual rates. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority unless the order qualifies for USPS First Class.
Orders are processed on weekdays (Monday - Friday, excluding holidays) and most packages ship from our warehouse in Greenwich, CT within 5-7 business days from the time your order is placed, pending credit card approval.
Most orders will arrive 7-10 business days after your order is placed (orders shipped to a military address may take up to 2-6 weeks for delivery).
Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated as early as 1 business day after the scheduled delivery date and are usually resolved within 8 business days (international orders may take additional time).
Orders sent via USPS (First Class excluded) are tracked by the US post office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy). You are also required to provide a signed letter before the claim can be initiated.
RETURNS AND REFUNDS:
Simply mail your unused items back within 30 days of purchase for a full refund (minus shipping charges) to our fulfillment center. We recommend purchasing tracking and insurance on the delivery. Items must be returned in original condition to the following address:
Black Umbrella Returns, 186 Bible St, Cos Cob, CT 06807
To request an exchange, please order your replacement items online or call us at 1-646-470-6770 to place a new order. You’ll be charged for this new order when it ships, and once we receive your return a separate refund will be processed to your original form of payment.